Booking Procedure & Conditions
A charter reservation is very simple. If you are interested to book a sailing or motor yacht, you can fill in the inquiry form. The more specific your information, the better we will be able to assist you. Your enquiry is completely free of charge and not yet a reservation or a booking. If you prefer, you can also contact us by email: [email protected] After receiving your request we will respond to you by e-mail within 24 hours.
A discussion will then take place where our experienced team help you to match a yacht to your requirements with regard to guest capacity, cabins, destinations, activities and pricing.
Once you confirm, an option will be placed for you on the yacht/cruise that you have chosen.
An option is a temporary reservation which is normally held for 3 to 7 days. During this time you can book your flights and make your deposit payment. How long your option is held depends on how soon your journey starts and the individual charter company policies.
To complete your booking, we need to receive the deposit or the proof for your deposit payment (bank receipt) before the option expire. As soon as we receive your first down payment, we will send you the receipt and all other information you need for your charter. The balance of your charter fee is payable 30 to 60 days (depend on the tour operator) before the departure date of your charter/cruise. Every charter company, we represent, has its own payment policy.
Customers, who wish to charter a bareboat yacht will receive additional a “Sailing Resume Form” after their first down payment. You will have to fill out this form so the charter company has an overview about your sailing and boating experience. Because of insurance purposes and as a “first-time” customer, some bareboat companies will maybe ask you to do a quick sail around the harbour. On board there is a check-out captain with you to verify that your sailing resume and skills match. If the charter company is not satisfied with your ability to operate the yacht, you have to accept the presence of a professional skipper aboard and you will be charged for it.
- Credit card (VISA, MASTER, American Express) Via PayPal system
- Transfer bank account
Additional costs and shortfalls due to bank fees incurred, are payable prior to departure.
We represent several charter companies in Phuket (Thailand). Every charter company has its own cancellation policy. If you decide which yacht / sailing cruise you wish to book, we will send you the cancellation policy (on request) of the charter company you are sailing with.
Should you cancel 90 or more days before the start date of your charter, most charter operators will return you the full payment minus an administration fee. The administration fee depends on the charter company you are sailing with.
If you cancel your journey, PhuketNow has to be advised of cancellation in writing by e-mail. The date we receive the message is the one used in calculating any required charge.
We advise that you should have travel insurance that will cover expenses caused by cancellation due to your emergency events.